Shipping Methods

Flat Rate Shipping

At By Justine, we strive to provide our customers with quality products. All of our products are handmade. As such, we endeavor to make products to order. To ensure quality, we utilize a 3-7 business day lead time on all orders. Lead time is the number of days from the date you place your order until your order is sent out for shipping.   Once your product is prepared, the expected shipping time is 2-3 business days. In most situations your product will be shipped within 72 hours of ordering, however, due to changes in production, supply and demand, and travel we do reserve a 7 business day lead time before shipping to ensure you are receiving quality products. What this means is that depending on whether your product is in stock or not, you will receive your product at minimum 3 days and at max 10-12 total business days (Depending on holidays) after ordering (this includes lead time and shipping time).

We offer flat-rate shipping in the United States.  

Flat Rate Shipping: 2-3 Business Days, $7.99

We offer Pick Up options for Greenville, NC + Richmond, VA (RVA)

If you have questions, or need an order expedited, please reach out to us using our contact form.

Holiday Shipping 

We are very excited about sharing our products with you, your family, and friends during the holidays. We know that the holiday season can be chaotic, but we want to help streamline the process, make holiday shopping and shipping as easy, convenient, and worry free as possible. To that end, see below for our holiday shipping guidelines:

  • We will keep our website up to date and any item that is on our site is available to be shipped.

  • Our standard shipping methods, (Flat Rate Shipping and Customer Will Pick Up) will apply to holiday purchases.

  • To guarantee delivery, please place your order a minimum of 7 business days in advance for any order that will need to be shipped.

  • All gift-sets will ship fully constructed if purchased with gift wrapping.

  • If you wish to hide pricing or send a “to/from” message on your giftset order, please notify us in the comment section when placing your order.

  • Cut off date for Shipping and Guaranteed Delivery for the Christmas Holiday is December 21, 2024.

Return Policy 

At By Justine, we strive to provide our customers with a quality product. As a small and local business, we package each handmade product to order, to guarantee freshness. As such, we do not accept returns. If your product is defective, or you are not satisfied with your product, please reach out to us on our contact form. We will do our best to remedy the issue, on a case by case basis.